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Best Buy declined to give details about why it dropped Kaspersky products, saying that it doesn't comment on contracts with specific vendors. Department of Homeland Security cited concerns about possible ties between unnamed Kaspersky officials and the Kremlin and Russian intelligence services.

The Minneapolis Star Tribune first reported that Best Buy would stop selling Kaspersky software. The department also noted that Russian law might compel Kaspersky to assist the government in espionage.

If Kaspersky suddenly does not open in the usual way, the first thing you should do is check for an updated version of the software.

Updates may include patches specifically designed to correct the problem you are having.

Kaspersky software is widely used by consumers in both free and paid versions, raising the question of whether those users should follow the U. But he added by email that "for most everybody else, the software is fine." The biggest risk to U. government computers is if Moscow-based Kaspersky is subject to "government-mandated malicious update," Weaver wrote this summer.

Kaspersky products accounted for about 5.5 percent of anti-malware software products worldwide, according to research firm Statista.

Kaspersky has denied any unethical ties with Russia or any government.

Sometimes a file or system process glitches or becomes corrupted while you are using the computer, shutting down an application, or shutting down the computer.

Another expert, though, suggested that consumers should also uninstall Kaspersky software to avoid any potential risks.

Michael Sulmeyer, director of a cybersecurity program at Harvard, noted that antivirus software has deep access to one's computer and network.

It can be frustrating when Kaspersky does not work as expected, and while temporarily losing your virus protection is a valid concern, the fix is usually a simple one.

Start by performing the most typical troubleshooting steps, like checking for software updates that may affect Kaspersky's interface, then try a few slightly more advanced techniques, like reinstalling the application or checking for corrupt files.