Some customers say they have complained to the Advertising Standards Authority and Trading Standards about Y-Cam’s marketing material promoting lifetime storage at the time they bought their security camera.Y-Cam has responded to complaints from customers by releasing additional information: We have received lots of feedback following our recent announcement and we feel it necessary to address some of the reaction we have seen https://t.co/d95g7Jn5BI — Y-cam (@ycamsolutions) December 4, 2017 Since Y-cam announced its decision to limit Y-cam’s free cloud recording service to 1 year we have been very aware of the disappointment and frustration that this decision has caused. https://t.co/7f8VGNky OF — Y-cam (@ycamsolutions) December 7, 2017Y-Cam has been a trusted British security brand since 2007, and apologises to all customers that feel let down by its decision.Y-Cam customers can’t use alternative options for storing their recorded footage, such as third-party cloud storage (Drop Box, Google Drive or One Drive) or their own networked hard drive.Existing camera owners received an email on behalf of Y-Cam giving them 14 days’ notice of the changes coming into force.Canary Free Service members can no longer record videos or receive motion alerts in Home Mode, nor can they record a full clip from when motion is detected to when the motion ends.
To continue using the storage after that, they will have to pay a monthly subscription fee of £2.99 per camera.
Essentially, important features are being rescinded unless people are willing to pay.
New customers will also get free cloud storage for a year before they have to pay.
Canary also changed the features that are included in its free and paid-for subscription packages, removing camera abilities that were once free and placing them behind a paywall.
We’ve updated our first-look Y-Cam Evo review and Canary Flex review to reflect the changes.